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This store has earned the following certifications.
Our special gel technology ensures that our knee ice pack remains flexible and non-freezing, even at sub-zero temperatures. Unlike traditional water or gel packs, our unique gel provides up to twice the cold duration, effectively relieving muscle, joint, and tendon pain.
Designed for fast-acting support, our knee wrap helps with a variety of conditions, including sore muscles, post-surgery recovery, arthritis, chronic pain, sports injuries, and meniscus tears. Our hands-free design speeds up your recovery, offering relief without hindering your activities.
Our ice pack knee comes with adjustable velcro straps, ensuring a secure fit for both stationary and on-the-go use. Perfect for both knee replacement recovery and everyday use, these straps allow for a customized fit that stays in place.
Built to last, our product features a rugged, double-seal construction, providing waterproof protection and a soft, flexible design. The durable nylon side offers targeted, ultra-cold therapy, while the plush side ensures a comfortable experience. The protective seal ensures a leak-proof, non-toxic, and soft gel ice knee wrap support.
SHERPA THERAPY gel packs are versatile, designed for both hot and cold treatments. Whether you need relief from pain or inflammation, our products offer the necessary support to meet your needs.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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