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This store has earned the following certifications.
Our eye ice pack is made of high-performance, environmentally friendly PVC without latex, BPA-free, and phthalate-free. It features a strong seal and is leak-proof, ensuring safe and reliable use.
Our cold and hot gel eye mask is designed to reduce dark circles, puffy and swollen eyes, and eye bags. It also helps relieve muscle aches, reduces eye strain, improves sleep quality, and enhances overall eye care. The open-hole decompression design makes it suitable for use at work, before bedtime, and during relaxation.
For hot compress, place the eye mask in the microwave on medium-low heat for 10 seconds. You can increase the time gradually, but avoid heating it for 1-2 minutes continuously. Adjust the heating time based on your microwave's power to prevent overheating and damage to the product.
This ice eye mask, filled with polymer gel, offers excellent temperature retention. The super soft plush fabric is safe, non-fading, and incredibly comfortable against the skin.
For cold compress, you can: 1. Place the eye cooling gel mask in the refrigerator for 30-60 minutes, then gently rub it with your hands to reach a comfortable temperature. 2. Or, place it in the freezer for 15-30 minutes, then gently rub it to reach a comfortable temperature before use.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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